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1st VW Parts |
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Shipping Charges: Washington residents must add tax to all
orders. Customers are responsible for return shipping of a core if a core
is required (I.E. transmission is shipped customer pays to ship the old
core back).
Items too large for UPS such as fenders, bumpers,
and exhaust parts, will be shipped by truck line, Freight Charges Collect.
Customer must pay for parts before we ship.
We reserve the right to not ship certain item.
We do not ship to Canada. You may contact our toll free line if you
think you have an exception.
At this time we offer UPS. UPS 3 Day Guaranteed Ground, 2nd Day Air &
Next Day Air is an extra cost option available upon request, providing the
order is UPS shippable. Rates will vary depending on weight and size.
Shipping is determined by the size and weight of the item and where it is
shipped to with an $8.95 minimum.
Subject to change without notice.
Orders usually arrive in 3 to 10 days. However it may take up to 6 days, if we have to
order the part from our distribution center.
COD Orders: COD will NOT be accepted. UPS will not accept
company checks, personal checks or cash. They will accept bank checks or
money orders.
Refused COD or Truck Shipment: Freight charges incurred by us while
attempting to deliver merchandise which is refused will be billed to the
customer.
Backorder Service: Our goal is to fill every order within 24 hours of
placement. In the case the item is temporarily out of stock, we will place
this item on our backorder service. This will automatically ship as soon
as it comes in. We believe our customer prefer to be charged for these
items at the initial order time so when it does come in we can expedite
the item. However, if you prefer to be charged for backorder items when
shipped or wish to cancel an existing backorder item to receive a refund
contact us directly. If you don't wish to take advantage of this service,
please let us know upon ordering.
Online Catalog and Accessories Pricing: All prices and availability are
subject to change without notice.
Damage in transit: The carrier is responsible for all items damaged in
transit. Please contact the carrier for a damage claim and keep all
packaging materials. Please do not return these item to us. We will be
glad to assist you in filing a claim with your carrier.
Returns Our Guarantee: Please contact us if you are dissatisfied with an
item. Damaged or missing items must be reported within 24 hours. Please
enclose a copy of the original invoice and short description of the
problem after talking to our parts representative. We will accept the
return provided it is unused, is in
resalable condition and returned within 20 days of original invoice.
Returned of Items ordered in error may be subject to a 15% restocking fee.
Do not return merchandise to us COD or Postage Due. Literature, videos or
electrical parts are not returnable. If we are in error in shipping we
will promptly refund your return freight charges. Body panels are not
returnable due to minor dings, scratches and dents. Refunds will not be
authorized on items that have been altered and/or painted.
Thank You! 1st VW Parts has been on the cutting edge and growing.
We're especially proud of our reputation for first-rate customer service.
Please let us know if there is anything we can do to improve your service.
1st VW Parts is a division of
Auburn Volkswagen
3109 Auburn Way North
Auburn, WA. 98002 |
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Click a Title Below
Comment:
I have placed many orders via
your site. I continue to be impressed with your great prices, fair
shipping charges, and quick turnaround time. Service is excellent, too -
Larry Hooley is great to work with when a human contact is needed.
George - Ogden, UT
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